Claims

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• Our claims philosophy is built on several key principles:
• Act fairly in the interests of our clients;
• Assist our clients to understand overly technical policy interpretations
• Assist our clients to reduce the cost and the number of claims through effective risk management strategies and
• Assist our clients through difficult times

• In the event of a claim, we undertake the following activities:
• Provide you with the Insurer’s Claim Form
• Arrange for the Loss Assessor to be appointed if applicable
• Advise on the completion of the Claim Form
• Submit the Claim Form to the Insurer
• Negotiate any settlement of the claim with your Insurer
• Provide advice to ensure you have received your full entitlements.

All losses or incidents which may result in a claim (other than Worker’s Compensation claims) are to be reported as soon as practicable after the event to the Claims Manager. The first notification should be by telephone, e-mail or as circumstances dictate and should include the following information

• Date and Time
• Location where circumstances originated
• Estimate of loss
• Action being taken to minimise loss
• Loss Minimisation